Returns & Refund Policy - Furniture

Returns

Our returns policy lasts 14 days. If 14 days have unfortunately passed after delivery, we are unable to offer you a refund on your order. For items that are not damaged and are simply not needed after ordered we do charge a 30% re-stocking fee on all orders. This will be deducted from the refund at the time the item has been returned to us. Please do check all measurements before purchasing to make sure the item is perfect for your space.

How to be eligible for a return?:

To be eligible for a return, your item must be unused and in the same condition that you received it. Adding to this, it must also be in its original packaging including if the item comes with a Pallet. Failure to do so may incur further charges upon return.

Is your item damaged?: 

In the event, that you received a damaged item delivered by us, please inform us within a 48 hour period. Please make sure, to have enough evidence of the damage of the product i.e pictures of the damaged good as well as a sufficient description of the damage. 

We are terribly sorry, if this has happened to you and we will do our best to make sure, that you will receive the item that you ordered without any damage or flaws. 

In order to return the product safely to our suppliers in the case of a faulty item, please make sure you have the original packaging (Including pallets, boxes, box stuffing). This is very important, as our suppliers can't take back any items that are not in the original packaging. We can therefore not proceed with the full refund. Please do keep all packaging boxes until you have checked your items on delivery.

Please E-Mail us at info@rjbhomewares.co.uk and provide us with the information required for a refund. 

If you have any questions about the process of refunding your order, do not hesitate to contact us via phone: 0117 2033566 between 9 am and 5 pm Monday to Friday